Privacy Policy

Effective Date: March 6, 2026 · Last Updated: March 6, 2026

1. Introduction

CNPY LLC, a California limited liability company doing business as Ryvite (“Ryvite,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.ryvite.com (the “Site”), use our software-as-a-service platform, or interact with us through any related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Account Information: When you create an account, we collect your name, email address, phone number, company name, and other registration details.
• Payment Information: When you subscribe to a paid plan, we collect billing details such as credit card information and billing address. Payment processing is handled by third-party payment processors, and we do not store your full payment card details on our servers.
• Communications: When you contact us via email, support requests, or other channels, we collect the content of those communications.
• Mobile Phone Number: When you provide your mobile phone number and opt in to receive transactional SMS messages, we collect and store your phone number for the purpose of delivering those messages.
• User Content: Any data, files, or content you upload, submit, or create through the Services.

2.2 Information Collected Automatically

When you access the Services, we may automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URL, pages visited, date and time of access, and other standard server log information.
• Device Information: Device type, unique device identifiers, screen resolution, and operating system version.
• Usage Data: Information about how you interact with the Services, including features used, actions taken, and time spent on the platform.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 (Cookies and Tracking Technologies) for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Service Integrations: If you connect third-party services to your Ryvite account, we may receive information from those services as authorized by you.
• Analytics Providers: We receive aggregated or de-identified data from analytics services that help us understand how users interact with the Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Services: To operate, maintain, and deliver the features and functionality of the Services.
• Account Management: To create and manage your account, process subscriptions, and handle billing.
• Transactional Communications: To send you service-related messages, including account notifications, security alerts, verification codes, and other transactional SMS messages you have consented to receive.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical support.
• Improvement and Analytics: To analyze usage patterns, diagnose technical issues, and improve the Services.
• Security: To detect, prevent, and address fraud, unauthorized access, and other harmful activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. SMS and Text Messaging Privacy

4.1 Collection and Use of Mobile Phone Numbers

We collect your mobile phone number when you provide it to us and opt in to receive transactional text messages. Your phone number is used solely for the purpose of sending you the transactional messages you have consented to receive, such as account alerts, verification codes, and service notifications.

4.2 No Sale or Sharing of SMS Data

We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. This applies to all data collected in connection with our text messaging services, without exception.

4.3 SMS Data Sharing Limitations

Information collected through our SMS program, including your phone number and opt-in consent records, may only be shared with the following categories of service providers who assist us in delivering the SMS program:

• SMS platform and delivery service providers (solely for message transmission)
• Telecommunications carriers (as required for message delivery)

These service providers are contractually prohibited from using your information for any purpose other than providing services to Ryvite.

4.4 SMS Consent Records

We maintain records of your SMS opt-in consent, including the date and time of consent, the method by which consent was provided, and the specific messaging program(s) you consented to. These records are retained for a minimum of four (4) years after the last message is sent to you, as required by industry guidelines.

4.5 Opting Out of SMS

You may opt out of receiving SMS messages at any time by replying STOP to any message from us. For assistance, reply HELP or contact us at support@ryvite.com. See our Terms and Conditions for full details on our SMS program.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, payment processing, analytics, email delivery, and customer support. These providers are contractually obligated to use your information only for the purposes of providing services to Ryvite and in accordance with this Privacy Policy.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change by posting a notice on the Site or by sending you an email.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as permitted by applicable law.

When your information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our data retention policies.

SMS consent records and messaging logs are retained for a minimum of four (4) years following the last message sent, consistent with CTIA and carrier requirements.

7. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of the Services, such as session management and authentication.
• Analytics Cookies: Help us understand how users interact with the Services so we can improve functionality and performance.
• Preference Cookies: Remember your settings and preferences to enhance your experience.

8.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences through browser settings. You can choose to block or delete cookies, but doing so may affect the functionality of the Services. For more information on managing cookies, consult your browser’s help documentation.

8.3 Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no accepted standard for how to respond to DNT signals, the Services do not currently respond to DNT signals.

9. Your Rights and Choices

9.1 Access and Correction

You may access and update your personal information through your account settings. If you need assistance, contact us at support@ryvite.com.

9.2 Account Deletion

You may request deletion of your account and associated personal information by contacting us at support@ryvite.com. We will process your request in accordance with applicable law. Certain information may be retained as required by law or for legitimate business purposes.

9.3 Communication Preferences

You may opt out of receiving promotional emails by following the unsubscribe instructions in those messages. You may opt out of SMS messages by replying STOP. Note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your account and your use of the Services.

10. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business purposes for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your California privacy rights, please contact us at support@ryvite.com. We will verify your identity before processing your request.

11. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at support@ryvite.com.

12. International Users

The Services are operated from the United States. If you are accessing the Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States.

13. Third-Party Links

The Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated Privacy Policy on the Site and updating the “Last Updated” date. We may also notify you by email for significant changes. Your continued use of the Services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ryvite (a DBA of CNPY LLC)
Email: support@ryvite.com
Website: www.ryvite.com